Microsoft Dynamics Support – www.robo-soft.com

MICROSOFT DYNAMICS 365 | NAV SUPPORT

MICROSOFT DYNAMICS 365 | NAV

UNRIVALLED CUSTOMER SATISFACTION

Robosoft has an unbeatable performance with customer retention and customer satisfaction being recorded at 17% above the Microsoft Partner Average. We put this down to the high level of expertise that we have, the customer focused approach that we adopt and the support that we provide. Rather than just a supplier, we aim to be part of your team, and look to provide you with the service and professionalism that you would expect from your own staff.

SUPPORT SERVICES ARE TYPICALLY DELIVERED TO THE CUSTOMER
AS AN “INCIDENT” OR AS A “CALL VISIT”.

INCIDENT

Is an issue reported by the customer encountered while using the solution. The support is extended for issues where there is reasonable understanding that the issue is in the solution configuration or customization implemented by robosoft. All efforts are made to resolve the incident remotely, through email, telephone and remote access to the required systems. Only in cases where the support cannot be delivered remotely, then the incident is converted into a “call visit”.

CALL VISIT

Is on-site support delivered by a consultant visiting on site. One call is equivalent to one working day. The consultant troubleshoots the issue reported and may require some work to be done offsite.

CHANGE / ADDITION REQUESTS

Are changes and additions requested by the customer which was not part of the original setup/configuration. Change/additions are managed through a change management process and executed only after approval of the effort estimate by the customer.

SUPPORT ACCOUNT MANAGEMENT

Support account management (sam) services are intended to help coordinate the support and services relationship. A dedicated support account manager would interact with the customer and internally coordinate on behalf of the customer.

THE ACCOUNT MANAGER WOULD PLAN CUSTOMER’S NEEDS AND FACILITATE

Robosoft resource facilitation
Status meeting and reporting
Escalation management

RESPONSE TIMES

Response times applicable within support service hours applicable to the respective support level.

PROACTIVE SERVICES

Proactive services are provided to reduce the number of critical problems. Also short-term advice and guidance for problems not covered within day-to-day Problem Resolution Support.
Proactive services are delivered as health checks and KTC (Knowledge Transfer Community) Workshop. The Workshops can be delivered at customer site exclusively for your team as well. Support Account Manager will work with you to determine your specific KTC needs.

CRITICAL INFORMATION NOTIFICATION SERVICES

Critical Information Notification Services provides you with technical information about the product and implementation in a manner to help you to implement and operate the product and implementation in a more efficient and effective manner.

ISSUE REPORTING & LOGGING

Robosoft will provide a process with requisite templates to log in a support request. All support requests will be logged to identified contacts provided by Robosoft, along with an escalation path within Robosoft.

WHY WORK WITH ROBOSOFT SOLUTIONS?

HIGHLY QUALIFIED TEAM

One of the most critical parameters to choose a partner for any consulting services is the team strength on the chosen platform. We have been able to bind together strong, brilliant & experienced brains on Microsoft Dynamics NAV. We have the biggest techno-functional team of 150+ intellectual individuals.
The greatest strength of Robosoft Solution is not only the team size but also the professionalism that these teams bring together to make any project successful and exceed customer expectations

PROVEN METHODOLOGY

As no ERP application takes care of END to END Business need, Robosoft Solution has developed series of 80+ Add-ons to bridge the gap to make sure all the business needs are tightly incorporated with MS NAV for seamless integration & usability. Robosoft is the only organization which has developed these many Add-on application’s, which has taken huge amount of time, effort & investment in order to create better user experience & getting more out the NAV application.
All our projects are properly planned, adequately supported and managed, and implemented by highly qualified techno-functional team with senior management support.

QUICK TURN AROUND TIME

ERP implementation can be a difficult transition for a company. Robosoft Solution has proven records of timely delivery. We know you have tight timelines for your projects and our goal is to be the one partner you can always rely on for delivery-on time every time.

DEDICATED HOSTING FOR NAV

Robosoft provides complete END to END world class Dynamics NAV ERP hosting services for hassle free, secure & reliable ERP application access. Robosoft has extended hosting services to more than 130 clients with approximately 1500+ concurrent users over the last 8 years.

24*7 SUPPORT

Robosoft Solution’s support team has resolved thousands of support queries with high success rate and customer satisfaction. Our experienced technical staff is always ready to help you in executing complex tasks and have solutions to any issues experienced, our aim is to insure you smooth and deliverable work.

MOST TRUSTED MICROSOFT DYNAMICS PARTNER

70% of the large Microsoft Dynamics projects in India & UAE are being served by Robosoft solution, which gives us the unique edge in terms of expertise, sharpness and exposure to complex business scenarios. Since we being habituated to work with larger organizations who are more demanding & less compromising, we keep on enhancing our skills to satisfy the customers demands over the business application.

100+ clients have shifted to Robosoft Solutions from other partners.

YEARS OF EXPERIENCE

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CLIENTS

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TECH TEAM

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Microsoft Solutions Partner - Business Applications.

EXPERTISE

With over 19+ years of experience, a team of more than 250 business and technology professionals, and over 500 software implementations & support service – we’re the perfect Microsoft Dynamics Partner in UAE, Oman, Qatar, Kuwait, USA, India, Singapore, Switzerland, and South Africa to guide you through all phases of your implementation and support of Microsoft Dynamics ERP software – Microsoft Dynamics NAV, Microsoft Dynamics CRM, Microsoft Dynamics AX, Microsoft Dynamics 365, Power BI, Microsoft Dynamics 365 Business Central and cloud transformation.

SOLUTIONS

We offer proven industry specialized solutions to help organizations navigate at a time from more devices, data, capacity, and efficiency. We are Gold Certified Microsoft Dynamics Partner in UAE, Oman, Qatar, Kuwait, USA, India, Singapore, Switzerland, and South Africa specializing in Microsoft Dynamics ERP software – Microsoft Dynamics 365, Microsoft Dynamics NAV, Microsoft Dynamics AX, Microsoft Dynamics CRM, Microsoft Dynamics 365 Business Central, Power BI, and Sharepoint providing consultation, implementation, license, upgrade and support services for the same.