Robosoft has an unbeatable performance with customer retention and customer satisfaction being recorded at 17% above the Microsoft Partner Average. We put this down to the high level of expertise that we have, the customer focused approach that we adopt and the support that we provide. Rather than just a supplier, we aim to be part of your team, and look to provide you with the service and professionalism that you would expect from your own staff.
+ Years of expertise
Support services are typically delivered to the customer as an “Incident” or as a “Call Visit”.
Incident – is an issue reported by the customer encountered while using the solution. The support is extended for issues where there is reasonable understanding that the issue is in the solution configuration or customization implemented by Robosoft. All efforts are made to resolve the Incident remotely, through email, telephone and remote access to the required systems. Only in cases where the support cannot be delivered remotely, then the incident is converted into a “Call Visit”.
Call Visit – is on-site support delivered by a consultant visiting on site. One call is equivalent to one working day. The consultant troubleshoots the issue reported and may require some work to be done offsite.
Change / Addition Requests – are changes and additions requested by the customer which was not part of the original setup/configuration. Change/additions are managed through a change management process and executed only after approval of the effort estimate by the customer.
Support Account Management – Support Account Management (SAM) services are intended to help coordinate the support and services relationship. A dedicated Support Account Manager would interact with the customer and internally coordinate on behalf of the customer.
The account manager would plan customer’s needs and facilitate
- Robosoft Resource facilitation
- Status Meeting and reporting
- Escalation Management
Response Times – Response times applicable within support service hours applicable to the respective support level.
Proactive Services – Proactive services are provided to reduce the number of critical problems. Also short-term advice and guidance for problems not covered within day-to-day Problem Resolution Support.
Proactive services are delivered as health checks and KTC (Knowledge Transfer Community) Workshop. The Workshops can be delivered at customer site exclusively for your team as well. Support Account Manager will work with you to determine your specific KTC needs.
Critical Information Notification Services – Critical Information Notification Services provides you with technical information about the product and implementation in a manner to help you to implement and operate the product and implementation in a more efficient and effective manner.
Issue Reporting & Logging – Robosoft will provide a process with requisite templates to log in a support request. All support requests will be logged to identified contacts provided by Robosoft, along with an escalation path within Robosoft.
OUR PRESTIGIOUS CLIENTS
WHY WORK WITH ROBOSOFT SOLUTIONS?
HIGHLY QUALIFIED TEAM
One of the most critical parameters to choose a partner for any consulting services is the team strength on the chosen platform. We have been able to bind together strong, brilliant & experienced brains on Microsoft Dynamics NAV. We have the biggest techno-functional team of 150+ intellectual individuals.
The greatest strength of Robosoft Solution is not only the team size but also the professionalism that these teams bring together to make any project successful and exceed customer expectations
As no ERP application takes care of END to END Business need, Robosoft Solution has developed series of 80+ Add-ons to bridge the gap to make sure all the business needs are tightly incorporated with MS NAV for seamless integration & usability. Robosoft is the only organization which has developed these many Add-on application’s, which has taken huge amount of time, effort & investment in order to create better user experience & getting more out the NAV application.
All our projects are properly planned, adequately supported and managed, and implemented by highly qualified techno-functional team with senior management support.
QUICK TURN AROUND TIME
DEDICATED HOSTING FOR NAV
MOST TRUSTED MICROSOFT DYNAMICS PARTNER
70% of the large Microsoft Dynamics projects in India & UAE are being served by Robosoft solution, which gives us the unique edge in terms of expertise, sharpness and exposure to complex business scenarios. Since we being habituated to work with larger organizations who are more demanding & less compromising, we keep on enhancing our skills to satisfy the customers demands over the business application.
100+ clients have shifted to Robosoft Solutions from other partners.