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Facility Management |
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Robosoft has an experienced resource base of highly trained
Network and System Administrators, Services Agents and a state of art infrastructure
that makes it easier and more cost-effective to handle IT Facility Management. We
provide onsite implementation services combined with offshore maintenance diversifying
your risk as well as reducing cost of maintenance.
Selectively outsourcing Facility Management results in significant cost savings,
as well as a reduction in risk.
Some of our services in this area are
Business Continuity & Disaster Management
- Redundancy Planning
- Platform Selection
- Database Backup Planning
- Standards Implementation
LAN / WAN Design & Implementation
- Windows 2000, NT, 2003, Linux Server Installations
- Security Configurations
- Firewall & VPN configurations
- System Documentation
Maintenance & Support
- Remote Maintenance during Off Business Hours
- 24/7 Help Desk Support
- Routing System Monitoring
- User Management
How to Start
To outsource IT Maintenance or Helpdesk all you need to do is contact us and our
experts will explain to you how we can help you. The steps normally involved are
as follows:
 Understanding Support
requirements
Ascertaining the
training needs if any
Ascertaining the
connectivity
Training & Connectivity
Service trial
Establishment of
SLA
Establishment of
Standard Operating Procedures
Service Commencement
Regular performance
review
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Related Links |
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